Renewed Metrics Privacy Policy

1. Scope and Company Information

This Privacy Policy describes how Renewed Metrics LLC ("Renewed Metrics," "we," "us," or "our") collects, uses, discloses, and protects personal information in connection with our website, quote and checkout flows, client portal, and related services. Renewed Metrics LLC is located at 27251 Wesley Chapel Boulevard, Ste B14 #725, Wesley Chapel, Florida 33544.

2. Information We Collect

Depending on how you interact with us, we may collect:

Contact and account data (name, organization, title, email, phone, login and seat status), commercial data (quotes, purchase history, invoice terms, payment status), quote and agreement evidence (accepted terms version, timestamps, user agent, and security logs), communication data (support and onboarding correspondence), and technical data (IP address, browser, device, and service logs).

3. Sources of Information

We collect information directly from you and your authorized users, automatically from platform usage and logs, and from service providers needed to process payments and deliver communications.

4. How We Use Information

We use personal information to provide and secure the services, process transactions, authenticate accounts, send operational communications, maintain legal and accounting records, prevent fraud, enforce our Terms, and improve service reliability.

5. How We Disclose Information

We disclose personal information only as needed for business operations, including with service providers and hosting/payment/email vendors acting on our behalf; with professional advisors; in connection with a merger, acquisition, or asset sale; or when required by law or to protect rights, safety, and security.

6. Current Subprocessors

Current core subprocessors include Supabase (data infrastructure), Stripe (payment processing), Calendly (scheduling), Brevo and Resend (email delivery), Google Meet (meeting operations), and Vercel (hosting/deployment).

We may update subprocessors from time to time. We will post updates on this page and update the "Effective" date. For material subprocessor changes, notice will be provided by this web policy update.

7. Cookies and Similar Technologies

We currently use only technical/essential mechanisms needed for security, login continuity, and core service functionality. If we introduce analytics or advertising cookies in the future, this policy and any required consent flows will be updated.

8. Data Retention

We retain personal information for as long as needed for service delivery and legal compliance. As a baseline:

Inactive organization operational data may be retained up to twenty-four (24) months, and financial, payment, tax, and agreement evidence records may be retained up to seven (7) years where required for accounting, audit, or legal defense.

9. Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information. No system is completely secure, and you are responsible for maintaining credential security within your organization.

10. Sensitive Data and Children

Our services are not designed for collecting health information, children's data, or pastoral counseling records as sensitive categories. Do not upload this type of data to the platform. We do not knowingly provide services directed to children under 13.

11. U.S. State Privacy Rights

Residents of certain U.S. states may have rights to request access, correction, or deletion of personal information, and to appeal certain decisions, subject to legal exceptions. We do not sell personal information for monetary consideration.

To submit a privacy request, contact us at contact@renewedmetrics.com. We may verify identity before processing requests.

12. International Transfers

Our operations are U.S.-based. If data is processed outside your jurisdiction, we rely on reasonable contractual and technical protections appropriate to the transfer context.

13. Changes to this Policy

We may update this Privacy Policy from time to time. Updates are effective when posted on this page with a revised "Effective" date.

14. Contact

Privacy questions and requests: contact@renewedmetrics.com.