Renewed Metrics Terms of Service

1. Contracting Parties and Acceptance

These Terms of Service (the "Terms") are a binding agreement between Renewed Metrics LLC ("Renewed Metrics," "we," "us," or "our") and the organization purchasing access to our services ("Client," "you," or "your"). Renewed Metrics LLC is a Florida limited liability company with principal business address at 27251 Wesley Chapel Boulevard, Ste B14 #725, Wesley Chapel, Florida 33544. By accepting a quote, checking an agreement box, submitting payment, uploading a purchase order, or using the platform, you agree to these Terms.

2. Services and Commercial Scope

Renewed Metrics provides workflow software, implementation resources, and related delivery services. Your purchased scope, including pricing, seat allocation, and service term, is defined by your quote and payment record. Unless expressly stated in your quote, access is granted for up to twelve (12) months from activation and does not auto-renew.

3. Authority to Bind Organization

You represent and warrant that the person accepting these Terms is authorized to bind your organization. If you accept on behalf of an entity without authority, you may be personally responsible for resulting obligations.

4. Fees, Invoicing, and Payment Terms

All fees are in U.S. dollars and are due as specified in your quote, Stripe checkout, or invoice terms. You are responsible for all applicable taxes, duties, and governmental charges, excluding taxes on our net income. If an invoice is issued, payment is due within the stated terms (for example, Net 15 or Net 30). Unpaid balances may accrue the lesser of 1.5% per month or the highest rate permitted by law.

5. No-Refund Policy

All sales are final and non-refundable once access is provisioned, except where a refund is required by applicable law. We may, in our sole discretion, choose to issue an accommodation credit in rare cases, and any such accommodation does not create an obligation to do so in future situations.

6. Access, Seats, and Account Security

Access is limited to the seat count and authorized users tied to your engagement. You must keep credentials secure and promptly notify us of unauthorized access. You are responsible for activity under your accounts and for ensuring that only authorized team members use the platform.

7. License and Intellectual Property

Subject to these Terms and full payment, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the platform and materials internally within your organization for your own operations. All platform software, templates, documents, recordings, training materials, and related content remain the exclusive intellectual property of Renewed Metrics and its licensors.

You may not copy, share, resell, publish, distribute, sublicense, post publicly, create derivative commercial offerings from, or otherwise exploit our materials outside your internal organizational use.

8. Prohibited Conduct

You agree not to: reverse engineer the platform; bypass security controls; use the services to violate law; upload malicious code; transmit spam; or submit prohibited categories of personal data identified in our Privacy Policy.

9. Third-Party Services

Our services may rely on third-party providers, including Supabase, Stripe, Calendly, Brevo, Resend, Google Meet, and Vercel. Those providers operate under their own terms and privacy policies, and we are not responsible for third-party systems outside our reasonable control.

10. Confidentiality

Each party may receive non-public information from the other. The receiving party will use such information only as needed to perform under this agreement and will protect it with at least reasonable care.

11. Suspension and Termination

We may suspend or terminate access for non-payment, unauthorized sharing, security risk, legal non-compliance, or material breach. For payment defaults, we generally provide a fourteen (14) day cure period before suspension, unless immediate action is reasonably required for security, fraud prevention, or legal compliance.

12. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE SPECIFIC REVENUE, ATTENDANCE, STAFFING, OR MINISTRY OUTCOMES.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENEWED METRICS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNT PAID BY CLIENT TO RENEWED METRICS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You will defend, indemnify, and hold harmless Renewed Metrics and its affiliates, officers, employees, and contractors from claims, damages, liabilities, and costs (including reasonable attorneys' fees) arising from your misuse of the services, your breach of these Terms, or your violation of law.

15. Dispute Resolution; Mediation and Binding Arbitration

Before filing arbitration, each party agrees to attempt informal resolution by written notice and good-faith discussion. If unresolved, the parties will first attempt confidential mediation. If mediation does not resolve the dispute, the dispute will be finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules.

Arbitration will occur in Florida (in person or remotely at the arbitrator's direction) before a single arbitrator. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL. EACH PARTY AGREES TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Notwithstanding the foregoing, either party may seek temporary or permanent injunctive relief in a court of competent jurisdiction for intellectual property infringement, misuse of confidential information, or other urgent equitable relief.

16. Governing Law

These Terms and any dispute are governed by the laws of the State of Florida, without regard to conflict-of-laws rules.

17. Changes to Terms

We may update these Terms from time to time. Updated terms are effective when posted on this page with a revised "Effective" date, except where applicable law requires additional notice.

18. Entire Agreement and Order of Precedence

These Terms, the accepted quote, our Privacy Policy, and our Program Disclaimer are the complete agreement between the parties regarding the services. If there is a direct conflict, the accepted quote controls for commercial terms, and these Terms control for legal terms unless expressly agreed otherwise in writing.

19. Contact

Legal, contractual, and compliance notices: contact@renewedmetrics.com.