Renewed Metrics Terms of Service

Contracting Parties and Acceptance

These Terms of Service (the "Terms") are a binding agreement between Renewed Metrics LLC ("Renewed Metrics," "we," "us," or "our") and the organization purchasing access to our services ("Client," "you," or "your"). Renewed Metrics LLC is a Florida limited liability company with principal business address at 27251 Wesley Chapel Boulevard, Ste B14 #725, Wesley Chapel, Florida 33544. By an authorized representative accepting a quote, checking the agreement box, submitting payment, or uploading a purchase order, your organization agrees to these Terms. Authorized users accessing the platform on your organization's behalf must also follow these Terms.

Services and Commercial Scope

Renewed Metrics provides workflow software, implementation resources, and related delivery services for organizational, ministry, and business use only, and not for personal, family, or household use. Your purchased scope, including pricing, team participation scope, and service term, is defined by your quote and payment record. Unless expressly stated in your quote, access is granted for up to twelve (12) months from the date we activate your organization workspace or otherwise provision the purchased services, and does not auto-renew.

Authority to Bind Organization

You promise that the person accepting these Terms has authority to bind your organization. If someone accepts on behalf of an organization without that authority, that person may be personally responsible for the resulting obligations.

Fees, Invoicing, and Payment Terms

All fees are in U.S. dollars and must be paid as stated in your quote, Stripe checkout, or invoice. You are responsible for applicable taxes, duties, and similar governmental charges, other than taxes on Renewed Metrics' net income. If we issue an invoice, payment is due within the stated terms, such as Net 15 or Net 30. Unpaid balances may accrue interest at the lower of 1.5% per month or the highest rate allowed by law.

No-Refund Policy

All sales are final and non-refundable once we have activated your organization workspace, issued onboarding or team-assessment links, or otherwise begun delivering the purchased services, except where a refund is required by applicable law. We may, in our sole discretion, choose to issue an accommodation credit in rare cases, and any such accommodation does not create an obligation to do so in future situations.

Access and Account Security

Access is provided through one organization workspace for your approved primary contact or administrator. You must keep credentials secure and promptly notify us of unauthorized access. You are responsible for activity under your account and for ensuring that only authorized team members use the platform and internal materials.

License and Intellectual Property

As long as you follow these Terms and pay what you owe, you may use the platform and materials inside your organization for your own operations. This permission is limited, revocable, non-exclusive, non-transferable, and non-sublicensable. The platform, software, templates, documents, recordings, training materials, and related content remain the intellectual property of Renewed Metrics and its licensors.

You may not copy, share, resell, publish, distribute, sublicense, post publicly, or turn our materials into outside commercial offerings. Your rights are limited to internal organizational use unless we give written permission.

Customer Data and Prohibited Conduct

You are responsible for the accuracy, legality, and content of everything submitted by you or your authorized users, including data, files, uploads, and communications. You are also responsible for making sure you have the rights, notices, permissions, and consents needed for Renewed Metrics to process that material to provide the services.

Unless Renewed Metrics expressly agrees otherwise in writing, you may not upload, submit, or ask us to process protected health information, pastoral counseling notes, children's data, biometric identifiers, government-issued identification numbers, financial account credentials, full payment card data outside approved payment processors, or other highly sensitive or regulated personal information.

You agree not to: reverse engineer the platform; bypass security controls; use the services to violate law; upload malicious code; transmit spam; or submit prohibited categories of personal data identified in our Privacy Policy.

Third-Party Services

Our services may rely on third-party providers, including Supabase, Stripe, Calendly, Resend, Google Meet, and Vercel. Those providers operate under their own terms and privacy policies, and we are not responsible for third-party systems outside our reasonable control.

Confidentiality

Each side may receive non-public information from the other. The side receiving that information may use it only as needed to perform under this agreement and must protect it with at least reasonable care.

Suspension, Termination, and Post-Termination Access

We may suspend or end access for non-payment, unauthorized sharing, security risk, legal non-compliance, or other material breach. For payment defaults, we usually give a fourteen (14) day chance to cure before suspension, unless immediate action is reasonably needed for security, fraud prevention, or legal compliance.

When the services expire or terminate, your right to access the platform ends, except to the extent we choose to provide a limited transition or download window. You are responsible for exporting any data you need before access ends. Renewed Metrics may delete or disable access to customer materials after a reasonable wind-down period, subject to legal, accounting, fraud-prevention, security, dispute, backup, and record-retention obligations.

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT PROMISE SPECIFIC REVENUE, ATTENDANCE, STAFFING, OR MINISTRY OUTCOMES.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENEWED METRICS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNT PAID BY CLIENT TO RENEWED METRICS IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Indemnification

You will defend and reimburse Renewed Metrics and its affiliates, officers, employees, and contractors for claims, damages, liabilities, and costs, including reasonable attorneys' fees, arising from your misuse of the services, your breach of these Terms, or your violation of law.

Dispute Resolution; Mediation and Binding Arbitration

Before either side starts arbitration, the parties will first try to resolve the dispute through written notice and a good-faith discussion. If that does not work, the parties will try confidential mediation. If mediation still does not resolve the dispute, the dispute will be finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules.

Arbitration will take place in Florida, either in person or remotely if the arbitrator allows it, and will be handled by one arbitrator. EACH SIDE WAIVES ANY RIGHT TO A JURY TRIAL. EACH SIDE ALSO AGREES TO BRING CLAIMS ONLY ON AN INDIVIDUAL BASIS AND NOT AS PART OF A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Even so, either side may still ask a court with proper authority for temporary or permanent injunctive relief involving intellectual property infringement, misuse of confidential information, or other urgent equitable relief.

Either party may also bring an individual claim in small claims court if the claim qualifies for that court.

Governing Law

These Terms and any dispute are governed by the laws of the State of Florida, without regard to conflict-of-laws rules.

Force Majeure

Renewed Metrics is not liable for delays or failures caused by events beyond our reasonable control. Examples include natural disasters, utility or internet outages, labor disputes, war, terrorism, civil unrest, epidemic or pandemic conditions, governmental action, fraud or security incidents, or failures or delays of third- party hosting, infrastructure, payment, scheduling, email, or other service providers. We will use commercially reasonable efforts to reduce the impact when practical.

Changes to Terms

We may update these Terms from time to time. Non-material updates are effective when posted on this page with a revised "Effective" date. If we make a material change, we will also use reasonable efforts to notify current customers with active services by email or in-product notice, and the updated Terms will apply prospectively from the stated effective date unless applicable law requires otherwise or you expressly agree to an earlier application.

Entire Agreement and Order of Precedence

These Terms and the accepted quote are the main agreement between the parties for the services. Our Privacy Policy and Program Disclaimer give additional information about data handling and service boundaries, but they do not add to your payment or purchase obligations unless they clearly say so. If there is a direct conflict, the accepted quote controls commercial terms, and these Terms control contractual and legal terms unless the parties clearly agree otherwise in writing.

Survival

Any provisions that reasonably need to continue after the services end will survive. This includes provisions about fees owed, payment obligations, intellectual property, confidentiality, use restrictions, disclaimers, limitation of liability, indemnification, dispute resolution, governing law, retained records, and enforcement rights.

Contact

Legal, contractual, and compliance notices: contact@renewedmetrics.com.